Our Customer Service Guarantee

Shopping by mail or the Internet requires trust in the merchant – and we do our very best to earn your confidence on every order.

We will always provide the best quality we can find and back it up with our guarantee.

You must be satisfied or we will promptly replace the item or refund your money, less shipping charge. It’s as simple as that.

Back Orders

Catalog Requests

We currently do not have a print catalog. Our website is our catalog.

Customer Accounts

ONLINE STORE CUSTOMER ACCOUNTS:

You may create and maintain your account information or place orders without creating an account. If you open an account, you will be able to see your past orders, download invoices, and track orders that are in transit.

WHOLESALE ACCOUNTS:

Our store is open to the public, so you do not need to submit any special paperwork to open an account. Prices are based on the quantity you buy from each shopping category, so the more you buy, the cheaper our prices will get. You can combine items that are the same price and in the same category to meet the quantity discount levels.

Only Washington state residents are charged sales tax. If you are a reseller, you can deduct any tax charged on your federal tax forms.

EMAIL ORDER ADVICE & INVOICES: 

You will receive an email confirmation when we receive your order, then when it is shipped, you will receive another email with the shipping method and tracking number. If you need an invoice, you can print it from your account.

ORDER & ITEM NUMBERS: 

To speed processing and help us fill your order correctly, please use our full SKU item number and a complete description when inquiring about a product. If returning an item, be sure to include the Order number with your return so we can locate the order.

SUBSTITUTIONS: 

If substitutions are acceptable, please list second choices wherever possible.

PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE: 

Please let us know if you would like to be notified of any substantial price increases before shipment.

PRICING ERRORS:

On rare occasions, an item will get posted without a price. If the price is $0.00, you can assume it is an error, so you should contact us for the correct price.

PAYMENT METHODS ACCEPTED:

With PayPal, you can add one or more of the following payment methods:

• Your bank account
• Your Visa, Mastercard, Discover, or American Express card
• Your balance if you have a PayPal Balance account.

SALES TAX & IMPORT FEES

All orders shipped to a Washington state address or billed to Washington residents will be charged sales tax at your local rate. If you are a reseller, you can deduct the whole amount, including the sales tax, from your federal tax forms.

All orders going outside the US are responsible for VAT and/or Import Fees, if applicable, which will be collected by Customs when your package is delivered.

Tracking Packages – USPS and UPS

We provide online tracking of all shipments. Most packages are shipped via the United States Post Office. However, some large or heavy packages are cheaper to ship by UPS. We will choose the most economical way for you, unless you specifically tell us you prefer one or the other.

Track your packages simply by clicking on the link to USPS or UPS. This will open another window to their tracking page. You will then be asked to enter the tracking number(s) of your package(s) – or other reference numbers if you wish to search by some other means.

Don’t type it – COPY & PASTE it!   Tracking numbers are usually long combinations of alpha-numeric characters that can easily be mis-read or typed wrong. Instead of trying to type it into the tracking number field in the shipper’s web page, copy it using your mouse or keyboard keys, then switch to that web page and paste it into the field.